Pre-Order Policy

Pre-Order Policy

At Manuor, we are committed to providing a transparent and reliable shopping experience. This Pre-Order Policy explains how pre-order purchases work, including payment, estimated availability, shipping, cancellations, and customer responsibilities.

By placing a pre-order with Manuor, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. What Is a Pre-Order?

A pre-order is a purchase placed for a product that is not currently available for immediate shipment but is expected to become available at a future date.

Pre-ordering allows customers to reserve upcoming products before they are released or restocked. Your order is secured once payment has been successfully processed.

Products available for pre-order will be clearly identified on the product page with relevant availability information whenever possible.

2. Pre-Order Availability and Estimated Delivery Dates

Pre-order availability dates are estimates provided based on current production, supplier, and inventory information.

While we make every effort to provide accurate timelines, estimated release dates and shipping dates are not guaranteed and may change due to circumstances beyond our control, including:

  • Manufacturing delays

  • Supply chain interruptions

  • Quality control processes

  • Shipping carrier delays

  • Customs or import procedures

  • Unexpected increases in demand

If a significant delay affects your order, Manuor will make reasonable efforts to notify you using the contact information provided during checkout.

3. Payment for Pre-Orders

Payment for pre-order items is collected at the time the order is placed.

By completing a pre-order purchase, you authorize Manuor to charge the payment method provided during checkout for the full purchase amount, including applicable taxes and shipping fees.

Your payment confirms your reservation of the product and allows us to prepare your order for fulfillment once inventory becomes available.

4. Order Confirmation

After completing your pre-order, you will receive an order confirmation email containing your order details.

Please review your confirmation carefully, including:

  • Product name and quantity

  • Shipping address

  • Contact information

  • Order total

If you notice an error, please contact us immediately at:

Email: contact@Manuor.shop
Phone: (479) 345-1674

We will do our best to assist you, but changes cannot be guaranteed after processing has begun.

5. Shipping of Pre-Order Items

Pre-order items will be shipped once they become available and have passed our quality checks.

You will receive a shipping confirmation email with tracking information when your order has been dispatched.

Please ensure that your shipping address is accurate at the time of purchase. Manuor is not responsible for delays or delivery issues caused by incorrect shipping information provided by the customer.

6. Orders Containing Pre-Order and In-Stock Items

If your order contains both available products and pre-order products, your items may be shipped together when all products are ready.

If separate shipments are available, Manuor may ship available items first and send pre-order items separately. Additional shipping charges will only apply where clearly communicated before checkout.

7. Pre-Order Cancellations

We understand that circumstances may change. Customers may request cancellation of a pre-order by contacting us as soon as possible.

Cancellation requests must be submitted before the order enters the fulfillment or shipping process.

To request cancellation, contact:

Email: contact@Manuor.shop
Phone: (479) 345-1674

Once a pre-order has been processed, prepared for shipment, or shipped, cancellation requests may no longer be accepted and will be handled according to our Return & Refund Policy.

8. Pre-Order Refunds

Refund eligibility for pre-order purchases follows our Return & Refund Policy.

If Manuor is unable to fulfill a pre-order due to circumstances such as product discontinuation, supplier issues, or inventory limitations, customers will be notified and may receive a refund for the unavailable item.

Refunds will be issued to the original payment method used during purchase.

Processing times may vary depending on your payment provider or financial institution.

9. Product Availability Changes

In rare cases, product availability, specifications, colors, sizes, or release dates may change before fulfillment.

If a major change affects your purchase, Manuor will contact you with available options.

10. Customer Responsibility

By placing a pre-order, customers agree to:

  • Review product descriptions and availability information before purchasing

  • Provide accurate shipping and contact information

  • Understand that delivery may occur after the estimated availability date

  • Accept that pre-order items require additional waiting time before shipment

11. Customer Support

If you have questions about a pre-order or need assistance with an existing order, please contact our customer support team:

Manuor

Address:
616 Fulham Rd.
London SW10 9PJ
United Kingdom

Email:
contact@Manuor.shop

Phone:
(479) 345-1674

We are committed to providing clear communication and helping customers throughout the pre-order process.

By purchasing a pre-order item from Manuor, you confirm that you understand and accept the terms of this Pre-Order Policy.